We support businesses across the United States, the UK and beyond from our offices in New York, Los Angeles and London. Your team works in your local time zone, wherever you are based.
Oracle ACS provides paid support and advisory services directly from NetSuite. A managed services partner works inside your account every month with the same team, learns your processes and supports everything around NetSuite too, including third-party integrations and custom scripts built by other partners. The right choice depends on how much hands-on, continuous help you need.
Our NetSuite managed services cover administration, release and upgrade management, SuiteScript development, reports and dashboards, integration support, finance process help, data clean-up and user training. The exact mix changes from month to month, based on what your business needs.
If your business runs on NetSuite but does not have certified NetSuite specialists in-house, a managed plan gives you that expertise without hiring. It also suits businesses whose internal team is stretched, or who need skills like scripting and integrations only part of the time.
Often, yes. Administrators manage users, roles and day-to-day configuration, but scripting, integrations and complex finance processes usually sit outside their role. Managed services give your admin a team to escalate to, plus cover during leave, without replacing them.
Compare the plan with what you spend today: the salaries of the hires you would otherwise need, the hours your team loses to workarounds, and the cost of issues left unresolved. A managed plan usually replaces several part-time needs with one predictable monthly cost, while improving a system you have already invested in.
Most engagements begin with a short discovery and onboarding period, in which we review your account and agree priorities. Urgent issues can be picked up straight away while onboarding continues in the background.
A one-time project suits a clearly defined piece of work, such as a single integration or a module rollout. If your needs are ongoing, varied or hard to predict, a managed plan is usually better value. We can help you decide during the discovery call.
es. NetSuite delivers two major releases a year, and we review each one against your scripts, workflows and integrations before it goes live. When you add a module such as SuiteBilling, Fixed Assets or Advanced Revenue Management, we configure it around your processes and train your team.