Our scope covers functional assistance, technical troubleshooting, bug fixing, configuration corrections, custom-module maintenance, integration support, performance investigation, updates, and upgrade planning. We define the exact scope in your agreement.
Pricing follows the complexity of your system, the work required, custom modules, integrations, hosting responsibilities, and whether you need a one-time engagement or continuing support. We assess your requirements and send a proposal for the agreed scope.
Yes. We start with an assessment of the existing configuration, custom modules, integrations, documentation, and open issues, then agree on the work. The assessment needs the access your system allows.
Yes. Functional support covers application use, workflows, and configuration. Technical support covers code, integrations, dependencies, and system behavior.
Yes, where we have the code and access. If the modules are poorly documented or have complex dependencies, we run a preliminary review first.
Yes. Available applications, subscription terms, hosting arrangements, and technical options differ between the editions, so we confirm your environment before we recommend a solution.
We cover it where your hosting arrangement and our agreement include it. We confirm whether monitoring, backups, patching, and database administration fall inside our scope before work starts.
Resolution time depends on the cause, complexity, severity, access, and third-party dependencies. Your agreement sets response targets. A response target is the time to first response, not a guarantee of resolution within the same period.
Upgrade assessment and planning are part of routine maintenance. Major version upgrades are scoped separately, because they need compatibility checks, data migration, and testing.
Yes. A one-time engagement fits a clearly defined problem. Send us the issue details, and we define the work and the options.
