Find out how Power Technologies collaborated with Versich to turn around a delayed NetSuite implementation, enhance reporting visibility, optimize workflows, and establish a scalable ERP foundation for future expansion.
Watch Ane’s conversation about the project here:
The Challenge
Power Technologies was in a growth phase, but its operational systems were stagnant.
Before adopting NetSuite, Power Technologies depended on an outdated, heavily customized legacy system that had been altered over the years through constant tweaks. As a result, the company became increasingly reliant on just two internal staff members who understood how to navigate the system and generate informative reports.
Simultaneously, their accounting software offered merely basic reporting capabilities, leading to limited business visibility and creating operational hurdles as the company expanded.
Recognizing the need for a more scalable solution was crucial. They needed something that could facilitate their growth without relying on jerry-rigged processes each time a report was requested.
This necessity led them to NetSuite.
Initially, the implementation appeared to be simple enough. They were assured that their organization was small and straightforward enough to manage the rollout through NetSuite’s standard implementation process. However, as the months went by, timelines began to slip. Delays accumulated, and frustration mounted. What was initially thought to be a smooth rollout turned into an endless test of endurance and patience.
With only a few months left before their anticipated go-live date, Power Technologies needed immediate assistance to bring the project to completion.
Getting the Project Across the Finish Line
A referral from the company’s private equity group ultimately connected Power Technologies with Versich. At that time, the organization was merely three to four months away from go-live and apprehensive that the implementation could stall again.
Rather than slowing progress with prolonged rediscovery meetings and mapping out processes, the teams opted for a more pragmatic hybrid approach that focused on tangible progress and swift alignment. Versich stepped in to provide quality assurance, user acceptance testing (UAT), system alignment, implementation guidance, and troubleshooting, all while maintaining momentum toward go-live.
According to Power Technologies, Versich played a pivotal role in guiding the company "across the finish line" and successfully achieving go-live.
However, similar to most ERP implementations, go-live was not the end; it marked the beginning of the optimization phase, aimed at refining the system and addressing operational challenges while continuously improving how the business utilized NetSuite.
Turning NetSuite Into Their System
One of the main challenges after launch revolved around organizational structure and reporting.
Power Technologies operated through divisions, with departments nested within those divisions. While NetSuite effectively managed departmental tracking out of the box, the necessary visibility at the division level wasn't fully incorporated into their required workflows.
To address this, the team collaborated closely with their Versich consultant to iteratively refine the system:
Creating custom segmentation structures
Enhancing budgeting visibility
Updating transaction workflows
Developing more precise reporting across divisions
Additionally, the company required specialized document templates for their international operations, including custom quotes, sales orders, and PDFs tailored specifically for overseas activities. Versich assisted in crafting and refining these templates as the business evolved.
Now, let’s take a moment to note that this is completely normal for a project. Many businesses don’t uncover every operational nuance during user testing and implementation. In fact, a lot of significant refinements occur after actual users begin utilizing the system regularly. This highlights the importance of ongoing optimization post go-live. More information on Versich’s managed services after go-live is available here.
An Extension of Their Team
A key theme throughout the engagement was trust.
Power Technologies expressed that working with Versich consultant Jack felt less like hiring an external consultant and more like welcoming a new team member.
This trust was essential - especially during times when open and direct feedback was necessary, yet collaborative problem-solving was crucial to finding the right solutions without risking defensiveness or transactional dynamics.
Effective ERP work balances technical approaches and relational aspects. You're building systems around real people, real processes, and genuine challenges - with significant stakes. Establishing mutual trust is vital for making tough decisions, navigating challenges, and collaborating effectively to achieve impactful results.
The Biggest Wins Aren't Always Technical
Although the technical enhancements were impressive, Power Technologies identified something even more valuable from the collaboration: learning to address NetSuite challenges internally.
Instead of simply providing quick fixes and moving on, Versich dedicated time to work through problems collaboratively, articulating thought processes and teaching the team how to troubleshoot and optimize their system independently.
Over time, the internal staff at Power Technologies gained confidence in navigating NetSuite on their own, finding solutions, and knowing where to look when issues arose.
Ultimately, that’s the goal: evolving a client relationship from basic support to long-term operational enablement.
Looking Ahead
Currently, Power Technologies is expanding its use of NetSuite, particularly in CRM and opportunity management - areas that previously felt challenging to manage effectively within its legacy system.
What started as a delayed and uncertain ERP implementation project has transformed into a stable, long-term foundation focused on operational visibility, ongoing improvement, and future growth.
Company Overview
Power Technologies is a mobile device management firm located in Temecula, California, specializing in solutions for charging, storing, and sanitizing mobile devices.
We support companies before, during, and after their NetSuite implementations for system development, optimizations, recoveries, and managed services post-go-live. If you're prepared to address what’s hindering your progress, our team at Versich will assist you in getting back on track.
