Subscription Price Automation Increases Revenue by 15% YoY

Background - The Client Challenge

A subscription-based business needed a way to automatically apply annual price increases to all active subscriptions in NetSuite to account for inflation and rising costs.

Their requirements included:

• Applying price increases on each subscription's anniversary date
• Allowing exceptions on a case-by-case basis
• Providing advance customer notifications before increases took effect

The client had explored third-party tools but found them expensive, non-native to NetSuite, and lacking the flexibility to match their exact process.