Omnichannel Inventory and Order Visibility for a Retail Business

Omnichannel Inventory and Order Visibility for a Retail Business
Reduction in Stockouts

30%

Reduction in Stockouts

Faster Order Fulfillment

25%

Faster Order Fulfillment

Real-Time Inventory Visibility

100%

Real-Time Inventory Visibility

Store & Ecommerce Operations

Unified

Store & Ecommerce Operations

Background - The Client Challenge

A growing retail company operating multiple physical stores and an ecommerce channel was struggling with disconnected systems for inventory, orders, and fulfillment.

The client faced challenges such as:

  • Inaccurate inventory levels across stores and warehouses
  • Frequent stockouts and overstocks during peak seasons
  • Manual coordination between store teams and ecommerce operations
  • Limited visibility into order status and fulfillment locations

These issues resulted in lost sales, delayed deliveries, and inconsistent customer experiences.

Our Solution

We implemented a NetSuite-based omnichannel retail solution to unify inventory, order management, and fulfillment.

1. Centralised Inventory Management

1. Centralised Inventory Management

  • Enabled real-time inventory visibility across all stores, warehouses, and online channels.
  • Configured demand-based replenishment and inter-store transfers.
2. Unified Order Management

2. Unified Order Management

  • Integrated in-store and ecommerce orders into a single order management flow.
  • Implemented intelligent order routing to fulfil orders from the optimal location.
3. Store and Ecommerce Integration

3. Store and Ecommerce Integration

  • Connected POS and ecommerce systems directly with NetSuite.
  • Ensured inventory and order updates reflected instantly across all channels.

Business Impact

Improved Availability

Improved Availability

Reduced stockouts by providing accurate, real-time inventory data.

Faster Fulfillment

Faster Fulfillment

Orders were fulfilled more quickly through intelligent sourcing and automation.

Operational Efficiency

Operational Efficiency

Eliminated manual coordination between store and ecommerce teams.

Customer Experience

Customer Experience

Delivered consistent, reliable shopping experiences across online and in-store channels.

REVIEWS

What Clients Say About Us

5.0
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The API-led architecture they designed in phase one saved us three months of rework when we added our third ERP system six months later. That's the value of doing MuleSoft properly

James Williams

Head of Enterprise Architecture, Financial Services Firm
5.0
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Managed ops retainer has been reliable for 18 months. They handle monitoring, error triage, and quarterly flow improvements with no drama. Response times are fast and the monthly reporting is concise and useful.

Sofia Brennan

Director of Digital, Retail Enterprise
5.0
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We needed Workday and ServiceNow integrated with strict data governance requirements. They understood the compliance constraints from day one and built the appropriate controls into the Mulesoft Anypoint layer without overcomplicating the flows.

James Thornton

VP Operations, Healthcare Group
5.0
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Brought in to rescue a stalled MuleSoft migration from TIBCO. They assessed the existing work quickly, identified what to salvage, and delivered the remaining flows in six weeks. Clear communication throughout.

Priya Wolfmann

Enterprise Architect, Financial Services
5.0
Full starFull starFull starFull starFull star

Strong MuleSoft practice. They designed a clean API-led architecture that our internal team can now maintain. The DataWeave work was solid and the MUnit test coverage gave us real confidence before go-live.

Daniel Marsh

CTO, Mid-market SaaS Company
5.0
Full starFull starFull starFull starFull star

Delivered a SAP–Salesforce integration via MuleSoft that two previous vendors had failed to complete. On time, well-documented, and handed over properly. The architecture has scaled without issues since go-live.

Rachel Kim

Head of IT, Global Logistics Firm
5.0
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We hired Versich to rebuild our analytics stack after an internal project stalled. They came in, assessed the situation quickly, and delivered production-ready Power BI dashboards within weeks. Their DAX knowledge and data modelling skills are exceptional.

Marcus Webb

CTO
5.0
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Versich understood our finance workflows from day one. They built dashboards that connected directly to our ERP and gave our leadership team real-time visibility into cash flow, margins, and budget vs actuals. The quality of the work and the speed of delivery were both outstanding

Priya Nair

Finance Director
5.0
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Before Versich, our reporting was scattered across spreadsheets with no single source of truth. They built us a Power BI environment that connects our warehouse, finance, and sales data in one place. Our operations team now makes decisions in hours instead of days

Daniel Okonkwo

Head of Operations