One of our clients recently asked us to adjust the customer login experience on their SuiteCommerce storefront. Their request? Enable guest checkout while still allowing current users to log in and give new users a straightforward way to register.
Thanks to SuiteCommerce’s built-in configuration settings, making these modifications can be done quickly - often in just a few steps - without any significant development. However, despite how simple the process is, clear guidance on the topic is surprisingly hard to find in NetSuite’s documentation.
In this article, we’ll walk you through each native customer registration option available in SuiteCommerce. By the end, you’ll understand how each setting works and how to configure the right customer login experience for your site.
Choosing the Right Customer Registration Flow
The process for changing your SuiteCommerce registration options is straightforward. Let’s walk through where to find the settings and how to update them:
Step 1: Navigate to your site configuration record in NetSuite: `Commerce > Websites > Website List`, then select the Shopping tab for your specific website.
Step 2: Scroll to the Registration section and locate the dropdown labeled Types of Customer Registration.
Step 3: From this dropdown menu, choose the customer registration experience that best suits your business needs, then save your changes to the Website Setup Record.
Tip: The “Field Help” description available when you click the field title is especially useful if you want additional information.
Step 4: After saving, issue a cache invalidation request and perform a hard refresh on your site (use Ctrl + Shift + R or your browser equivalent). The updated login settings should be reflected immediately on the live site.
Registration Types Available in SuiteCommerce
SuiteCommerce provides several default configurations for customer login and registration. Each option delivers a different end-user experience:
1. Required Registration Users must either log in or create an account to both browse and complete checkout. Neither guest checkout nor anonymous browsing is supported.
2. Optional Registration (Guest Checkout Enabled) On the login page, users may either enter an existing login or sign up as a new customer. At checkout, an additional option to complete a purchase as a guest is available. Users only need to enter their email, shipping, and payment information to complete the order - no registration required.
Checkout Display: Option to "Checkout as Guest."
3. Existing Customers Only. This version removes the "New Customer" sign-up link from the login page. Only users with existing accounts are allowed to log in.
Note: If you’ve installed supplemental bundles like the Advanced Sign Up Bundle or the Modern Sign Up Bundle, customers may still be redirected to a separate sign-up page. Versich can help implement or customize these features as needed.
4. Registration Disabled: Both login and registration options are removed entirely from the store interface. Customers proceed through checkout by simply providing their email and continued contact and payment details, without account creation.
Curious about optimizing your SuiteCommerce login and registration pages? Explore our SuiteCommerce Login/Register Page QA Checklist for usability and compliance best practices.
Running into any issues while following this guide? Let us know - at Versich, we continually update our tutorials to reflect user feedback and improve troubleshooting support.
Sometimes, resolving a SuiteCommerce issue comes down to a small overlooked setting or an unfilled field that’s needed to make registration methods work as intended. If the steps we covered didn’t fully solve your registration challenges, please reach out through our chat support. Your feedback helps us improve and ensure this content stays accurate and helpful.
Additional SuiteCommerce Resources
[Preventing Duplicate Customer Registrations in SuiteCommerce]
[Troubleshooting: Customer Can't Log In After Access Has Been Granted]
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Work With a Certified Oracle NetSuite Partner
Need expert guidance on SuiteCommerce? Whether you're exploring options, implementing NetSuite for the first time, or upgrading your customer portal experience, the Versich team is here to support you every step of the way.
As a certified Oracle NetSuite Alliance Partner and Commerce Partner, Versich specializes in both large-scale deployments and customized enhancements for mid-market and enterprise clients. Our team has built robust B2B and B2C customer experiences and solved many of the complex registration and login issues that most SuiteCommerce sites encounter.
Unlike many other agencies, we don’t just offer services - we bring ready-made solutions, built from years of hands-on experience. Reach out today to learn how Versich can elevate your SuiteCommerce implementation.
