If you're managing a SuiteCommerce site through NetSuite, learning how to submit a cache invalidation request properly is essential. While it’s a straightforward task, knowing when and how to do it can save you time and ensure your web content stays up to date.
When Should You Submit a Cache Invalidation Request?
Cache invalidation becomes especially useful when you edit the SuiteCommerce configuration record or troubleshoot display errors on the site. Although cached data will eventually expire, manually submitting a request makes your updates visible in real time.
Here are a few situations where you'd want to perform a cache invalidation:
Adding item sorting options within SuiteCommerce
Uploading a custom favicon to your site
Assigning thumbnail images or banners to Commerce Category pages
Customizing default error messages
Installing or modifying extensions like the Google reCAPTCHA bundle
Keep in mind: Cache invalidation occurs automatically when you overwrite a hosted file or media item in NetSuite under File Cabinet > Website Hosting Files.
Sometimes, instead of a full cache invalidation, a simple browser refresh (Ctrl+Shift+R) will get the job done - especially if you're just checking an item page or product detail page (PDP).
Steps to Submit a Cache Invalidation Request in NetSuite
Select whether to clear the cache for specific URL paths or for the entire domain.
Most of the time, clearing the full domain cache is the preferred option.
That’s it! Head back to your SuiteCommerce site and confirm your changes are now visible.
Still Stuck?
If you ran into any issues following these steps, we’d love to hear about it. We update our guides frequently to ensure they’re helpful and easy to follow. Sometimes, small configuration requirements or overlooked details can make a difference - so reach out using our chat if you need assistance.
SuiteCommerce Help from a Certified Partner
If you need further guidance with NetSuite or SuiteCommerce, whether it's day-to-day support or a complete implementation, Versich is here to help you every step of the way. As a certified Oracle NetSuite Alliance Partner and Commerce Partner, we're experts in building high-performing SuiteCommerce experiences - including advanced customer portals tailored to your business.
Unlike other agencies, we've already solved the challenges you're facing. Let's talk.
