VERSICH

Omnichannel Inventory & Order Visibility for a Retail Business

Omnichannel Inventory & Order Visibility for a Retail Business

Background - The Client Challenge

A growing retail company operating multiple physical stores and an ecommerce channel was struggling with disconnected systems for inventory, orders, and fulfillment.

The client faced challenges such as:

  • Inaccurate inventory levels across stores and warehouses
  • Frequent stockouts and overstocks during peak seasons
  • Manual coordination between store teams and ecommerce operations
  • Limited visibility into order status and fulfillment locations

These issues resulted in lost sales, delayed deliveries, and inconsistent customer experiences.

Background - The Client Challenge

Our Solution

We implemented a NetSuite-based omnichannel retail solution to unify inventory, order management, and fulfillment:

  1. Centralized Inventory Management
    • Enabled real-time inventory visibility across all stores, warehouses, and online channels.
    • Configured demand-based replenishment and inter-store transfers.
  2. Unified Order Management
    • Integrated in-store and ecommerce orders into a single order management flow.
    • Implemented intelligent order routing to fulfill orders from the optimal location.
  3. Store & Ecommerce Integration
    • Connected POS and ecommerce systems directly with NetSuite.
    • Ensured inventory and order updates reflected instantly across all channels.
Our Solution

Business Impact

  • Improved Availability: Reduced stockouts by providing accurate, real-time inventory data.
  • Faster Fulfillment: Orders were fulfilled more quickly through intelligent sourcing and automation.
  • Operational Efficiency: Eliminated manual coordination between store and ecommerce teams.
  • Customer Experience: Delivered consistent, reliable shopping experiences across online and in-store channels.
Business Impact

REVIEWS

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