VERSICH
Omnichannel Inventory & Order Visibility for a Retail Business

- 30%Reduction in Stockouts
- 25%Faster Order Fulfillment
- 100%Real-Time Inventory Visibility
- UnifiedStore & Ecommerce Operations
Background - The Client Challenge
A growing retail company operating multiple physical stores and an ecommerce channel was struggling with disconnected systems for inventory, orders, and fulfillment.
The client faced challenges such as:
- Inaccurate inventory levels across stores and warehouses
- Frequent stockouts and overstocks during peak seasons
- Manual coordination between store teams and ecommerce operations
- Limited visibility into order status and fulfillment locations
These issues resulted in lost sales, delayed deliveries, and inconsistent customer experiences.
Our Solution
We implemented a NetSuite-based omnichannel retail solution to unify inventory, order management, and fulfillment:
- Centralized Inventory Management
- Enabled real-time inventory visibility across all stores, warehouses, and online channels.
- Configured demand-based replenishment and inter-store transfers.
- Unified Order Management
- Integrated in-store and ecommerce orders into a single order management flow.
- Implemented intelligent order routing to fulfill orders from the optimal location.
- Store & Ecommerce Integration
- Connected POS and ecommerce systems directly with NetSuite.
- Ensured inventory and order updates reflected instantly across all channels.
Business Impact
- Improved Availability: Reduced stockouts by providing accurate, real-time inventory data.
- Faster Fulfillment: Orders were fulfilled more quickly through intelligent sourcing and automation.
- Operational Efficiency: Eliminated manual coordination between store and ecommerce teams.
- Customer Experience: Delivered consistent, reliable shopping experiences across online and in-store channels.